General
Why was my account suspended?
Accounts may be suspended if they violate our Terms of Service. While we don’t share the exact reason for suspension (to protect the integrity of our systems), most suspensions are due to activity that goes against our platform guidelines. Common reasons for account suspension include: Invalid or fraudulent referrals Using VPNs or proxy servers to hide your real location Fraudulently completing offers Providing false or fictitious information duriPopularHow do I enter my home address?
To update or enter your home address on GrabPoints, just follow these simple steps: Go to the navigation area on the right side of the screen and click on the hamburger menu (☰). Under the menu, select "Settings". Scroll down to the "Address" section. Enter your home address details accurately. Providing your correct address helps improve surveFew readers
Phone & Email Verification
I didn't receive the activation email, I cannot activate my account
We're sorry to hear you're having issues activating your account! If you haven't received the activation email, please try the following: Check your Spam or Junk folder – Sometimes our emails can end up there by mistake. Once you find the email, select “Mark as safe” or “Not Spam” to make sure you receive future messages from us. To ensure you don’t miss any important emails, you can also refer to this guide on how to whitelist our email address with your specific emFew readersHow do I change my phone number on my account?
Need to update your phone number? No problem—changing your number on GrabPoints is quick and easy. You can do this anytime through your account settings. 🔄 Steps to Change Your Phone Number To change your phone number, follow these simple steps: Go to the GrabPoints homepage. Click the hamburger menu (☰) in the upper right corner. Select "Settings" from the dropdown menu. Under Personal Information, find the Phone Number field. EnterFew readersWhere is my confirmation PIN? I haven't received anything.
If you're having issues confirming your mobile number, here are a few things you can try: 1. Double-Check Your Number Make sure the phone number entered in your profile is correct. This is the most common reason for verification issues. If it’s incorrect, update it and proceed with the SMS or voice confirmation. 2. Try the Voice Option If you're not receiving the SMS, you can choose the voice call option instead. Sometimes, mobile networks may delay or block text messages, espeFew readersHow do I complete the phone verification?
To verify your mobile number on GrabPoints, just follow these steps: Go to Settings by clicking the menu icon (☰). On desktop, it’s located at the top right. On mobile, it’s at the bottom right. In the phone number field, enter your mobile number. A confirmation PIN will be sent to your phone. Enter that PIN in the field provided to complete the verification. (https://storage.crisp.chat/users/helpdesk/website/-/c/5/3/8/c5380efab2f30800/Few readersWhat is the correct phone number format?
To receive the confirmation PIN successfully, make sure to enter your phone number in the correct international format: Format: + (Country Code) (Phone Number) Examples: United States: +12223334444 Spain: +34 followed by your local number India: +91 followed by your local number Entering your number incorrectly may result in delays or failure to receive the PIN. If you're still not receiving the PIN after entering it correctly, feel free to contFew readers
Terms
This section contains no articles.
My Account
How do I close or delete my account?
If you’d like to close your account, you can do so directly from the app or mobile site. Just follow these steps: Steps to Close Your Account: Tap the menu icon (☰) in the top-right corner of the navigation bar. Scroll down and tap “Settings” under the Others section. In the Personal Information section, scroll all the way to the bottom. Just below the Save button, you’ll see a message that says: *“If you wish to delete your account, clickSome readersHow do I add my PayPal email?
To redeem your points via PayPal, you’ll need to connect your PayPal account in the Wallets tab of your profile. Here's how to do it: Open the GrabPoints app or website. Tap the menu icon (☰) – located in the upper right corner of the navigation bar. From the menu options, select "Settings." In the Settings page, tap the "Wallets" tab. Tap the "Connect with PayPal" button. You’ll be redirected to a PayPal login screen. Log in witFew readersI can't log in, what should I do?
Logins may sometimes fail due to various reasons. Here are the solutions we can offer. Forgot Your Password If you forgot your password, please follow the instructions below to reset your password: Click "Forgot Password" on the login screen. Enter your registered email and click "Send Password" Open your email and click the "Reset Password" link in the email we sent you. Enter your new password and click "Submit." (https://grabpoints.zenFew readersMy account is frozen, what do I do?
If your account has been frozen, it means your access to key features on GrabPoints is temporarily restricted. This can happen for various reasons, such as suspicious activity, policy violations, or an internal review. What Does a Frozen Account Mean? When an account is frozen, the following restrictions apply: You can continue to earn points — You can earn, but can not redeem until the provided date. You cannot cash out — All reward redemptions are disabled.Few readersHow can I change my default country?
If you’ve moved to a different country and need to update your default country on GrabPoints, we can help with that! To request a country change: Contact our support team via chat. Head over to our Help Center and click the chat icon at the bottom-right corner of the page. You may be asked to provide: A valid proof of residency (such as a utility bill, lease agreement, or official document showing your new address) A *valid IDFew readersI no longer have access to my registered email, can you change it for me?
If you no longer have access to the email address registered to your GrabPoints account, we can help you update it. For security reasons, we'll need to confirm that you're the rightful account holder. Please contact us via chat and provide the following details: Your registered email address (the one currently on the account) Your first and last name Your full address Your internet service provider (ISP) You can start a chat by visiting our HelpFew readersHow do I unlink my PayPal email from GrabPoints?
You can unlink your PayPal from GrabPoints via the PayPal website. To unlink your PayPal email: Log in to Paypal.com Click on the Cog or Settings Icon next to the bell on the top right hand section. Click on "Data & Privacy" tab. Go to "Permissions you've given." Click "Remove" next to GrabPoints.Few readersWhy do I get an "Access Denied Error"
If you’re getting an “Access Denied” error, it’s usually because of one of the following reasons: You’re trying to log in from a different country than the one you originally signed up from. There’s been a suspicious login attempt or unusual activity on your account. To help keep accounts secure, we may temporarily block access in these situations. If you believe this is a mistake or need help regaining access, please contact us through our live chat so we can take a closer lookFew readersHow do I change my email on my account?
If you need to update the email address linked to your GrabPoints account, you can easily do it from the Settings menu. Here’s how: Click or tap the menu icon (☰)—you’ll find it in the navigation area. Under the "Others" section, select "Settings." In the Personal Information section, locate the email address field. Enter your new email address. Scroll down and click "Save." Final Step: You’ll receive an email at yoFew readersI forgot my password, how do I retrieve it?
If you’ve forgotten your password, don’t worry—you can reset it in just a few steps. Here’s how: On the login page, click “Forgot Password?” Enter your registered email address and click “Send Password.” Check your inbox for an email from us and click the “Reset Password” link inside. Enter your new password and click “Submit.” That’s it!Few readersCan I access my account from mobile and desktop?
Yes, you can! You’re welcome to access your GrabPoints account from a computer, tablet, or smartphone—whichever is most convenient for you. Your account is tied to your login credentials, not the device, so you can switch between devices as needed. A few important things to keep in mind: You must only be logged in to one device at a time. Using multiple devices simultaneously, or trying to bypass this restriction, may be flagged as suspicious activity and could lead to youFew readersHow do I unsubscribe from your email?
To unsubscribe from our emails: Go to the email you received. At the bottom of the email, you will see an "Unsubscribe" link. Please follow this link. Enter your email address and then click "Unsubscribe")Few readers