Why am I getting a white screen when I try to access the site?
Before starting a chat, please follow these steps to gather technical details and perform some troubleshooting.
Check if you are online. Ensure that you are connected to the internet.
Refresh the page to see if the issue persists.
Restart your Wi-Fi router to reset the connection.
Check for any VPN. If you're using a VPN, try disabling it temporarily, as some VPNs may block access to certain websites or services.
Right-click and select Inspect.
Click Network.
Click XHR.
Take a screenshot of the entire browser.
Click Console.
Click Errors and check what’s listed.
Take another screenshot.
Right-click and select Inspect Element.
Click Network.
Click XHR.
Take a screenshot of the entire browser.
Click Console.
Ensure Errors is selected.
Take another screenshot.
Technical Troubleshooting:
Check if you are online. Ensure that you are connected to the internet.
Refresh the page to see if the issue persists.
Restart your Wi-Fi router to reset the connection.
Check for any VPN. If you're using a VPN, try disabling it temporarily, as some VPNs may block access to certain websites or services.
Browser Troubleshooting:
For Chrome:
Right-click and select Inspect.
Click Network.
Click XHR.
Take a screenshot of the entire browser.
Click Console.
Click Errors and check what’s listed.
Take another screenshot.
For Safari:
Right-click and select Inspect Element.
Click Network.
Click XHR.
Take a screenshot of the entire browser.
Click Console.
Ensure Errors is selected.
Take another screenshot.
Updated on: 24/04/2025
Thank you!