When will I receive my reward?
At GrabPoints, we work hard to ensure that your rewards are delivered quickly and reliably. Most Paypal, Amazon and gift card rewards are processed within 1 business day, and in many cases, users receive their rewards within minutes.
Typical delivery time: Within 1 business day
Fastest delivery: Some users receive rewards almost instantly
Delays: If your account is under review by our security team, processing may take longer
Unavailable rewards: In rare cases, if a reward becomes temporarily unavailable, we will notify you by email
Please allow at least 5 full business days from the time of your redemption before contacting support about a missing reward. Business days do not include weekends or holidays.
Sometimes reward notifications can end up in your Spam or Junk folder.
Be sure to:
Check those folders
Mark any GrabPoints emails as "Not Spam" or "Safe" to ensure future emails go to your inbox
Still need help after 5 business days?
Our team is here for you. Reach out via Chat and we’ll be happy to assist.
What to Expect
Typical delivery time: Within 1 business day
Fastest delivery: Some users receive rewards almost instantly
Delays: If your account is under review by our security team, processing may take longer
Unavailable rewards: In rare cases, if a reward becomes temporarily unavailable, we will notify you by email
Before You Reach Out
Please allow at least 5 full business days from the time of your redemption before contacting support about a missing reward. Business days do not include weekends or holidays.
Check Your Email
Sometimes reward notifications can end up in your Spam or Junk folder.
Be sure to:
Check those folders
Mark any GrabPoints emails as "Not Spam" or "Safe" to ensure future emails go to your inbox
Still need help after 5 business days?
Our team is here for you. Reach out via Chat and we’ll be happy to assist.
Updated on: 29/04/2025
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