My PayPal reward hasn’t arrived, what do I do?

PayPal rewards on GrabPoints are typically delivered within 1 business day, but in some cases, it may take up to 2–3 business days to fully process your payment. Please allow up to 5 full business days from the redemption before contacting support; business days do not include weekends or holidays.

PayPal rewards are not credited automatically to your PayPal account. They are sent through our payment partner, Tremendous, in an email sent on behalf of GrabPoints. Open that email and follow the redemption instructions to transfer the funds to PayPal.

If you haven’t received the reward email

1. Check your registered email address, including the inbox and Spam/Junk folders.
2. Search your mailbox for “Tremendous” or rewards@reward.tremendous.com.
3. If you still cannot find the email after 5 full business days, contact support so the reward email can be resent or the payment provider can investigate.

Common Reasons for Delay:

• Account Security Review: Your account may be undergoing a routine verification to ensure all activity is legitimate. All new accounts are checked and may experience a short delay.
• PayPal Processing Times: Occasionally, PayPal itself may experience delays in processing incoming payments.
• High Volume of Requests: During peak reward times, some redemptions may take a little longer to process.

Updated on: 24/07/2026