What are frozen points?
Frozen points are temporarily inaccessible points that have been removed from your available balance. These points cannot be redeemed until the freeze is lifted—if it ever is.
Your points might be frozen for several reasons, including:
Security concerns (e.g., suspicious activity)
Bot-like behavior
Use of emulators
Hacking attempts or tampering
Delayed advertiser payment
Malicious intent
Providing false or misleading information when completing surveys or offers
Using automated tools to bypass system restrictions
Technical issues causing duplicated or incorrectly routed credit
Typically released within 15 to 45 days, if the advertiser approves and compensates GrabPoints after their review.
Points frozen due to technical issues, however, will remain frozen permanently and cannot be recovered.
Why Points May Be Frozen:
Your points might be frozen for several reasons, including:
Security concerns (e.g., suspicious activity)
Bot-like behavior
Use of emulators
Hacking attempts or tampering
Delayed advertiser payment
Malicious intent
Providing false or misleading information when completing surveys or offers
Using automated tools to bypass system restrictions
Technical issues causing duplicated or incorrectly routed credit
When Will Frozen Points Be Released?
Typically released within 15 to 45 days, if the advertiser approves and compensates GrabPoints after their review.
Points frozen due to technical issues, however, will remain frozen permanently and cannot be recovered.
Updated on: 24/04/2025
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