Q: Why was my account suspended?

Accounts may be suspended if they violate our Terms of Service. While we don’t share the exact reason for suspension (to protect the integrity of our systems), most suspensions are due to activity that goes against our platform guidelines. <h3 id="commonreasonsforaccountsuspensioninclude">Common reasons for account suspension include:</h3> <ul> <li>Invalid or fraudulent referrals</li> <li>Using VPNs or proxy servers to hide your real location</li> <li>Fraudulently completing offers</li> <li>Providing false or fictitious information during surveys or signups</li> </ul> These rules help keep the platform fair and secure for all users. If you believe your account was suspended by mistake, please reach out to us through chat by visiting our <a href="https://grabpoints.crisp.help/en/">Help Center</a> Our support team will be happy to review your case and provide further assistance.

Question 1

Why was my account suspended?

Accepted Answer

Accounts may be suspended if they violate our Terms of Service. While we don’t share the exact reason for suspension (to protect the integrity of our systems), most suspensions are due to activity that goes against our platform guidelines.

Common reasons for account suspension include:

Invalid or fraudulent referrals
Using VPNs or proxy servers to hide your real location
Fraudulently completing offers
Providing false or fictitious information during surveys or signups

These rules help keep the platform fair and secure for all users.

If you believe your account was suspended by mistake, please reach out to us through chat by visiting our Help Center

Our support team will be happy to review your case and provide further assistance.

Question 2

I’m missing survey points, how do I contact the survey providers?

Accepted Answer

We understand how frustrating it can be to complete a survey and not receive your points. While most rewards are processed correctly, occasional issues can happen due to:

Technical errors
Incomplete survey responses
Delayed processing times

In these cases, it's best to contact the survey provider directly. Be sure to include proof of completion, such as screenshots or survey IDs, to help their support team investigate your request.

Once your request is submitted, you can typically expect a response within 5 business days, excluding weekends and holidays.

Support Contacts by Survey Provider

CINT / Lucid

To report missing points from CINT or Lucid surveys, go to their support page and fill out a ticket.
Include the survey details, date of completion, and any relevant screenshots.

CPX Research

To report a missing reward from CPX:

Go to the CPX Research survey wall through your GrabPoints.com Members' area
Click the three stripes (menu) icon in the top-left corner
Select "Help"
Scroll down and use the contact form to create a support ticket

Include key details like survey date, reference ID, and a screenshot or video link.
If uploading media, you can use an image hos

Question 3

My PayPal reward hasn’t arrived, what do I do?

Accepted Answer

PayPal rewards on GrabPoints are typically delivered within 1 business day, but in some cases, it may take up to 2-3 ** business days** to fully process your payment. Furthermore, trusted users will receive their rewards within minutes.

If you are a new user, it is completely normal to receive your reward within 1 business day.

Common Reasons for Delay:

Account Security Review: Your account may be undergoing a routine verification to ensure all activity is legitimate. All new accounts are checked and may experience a short delay.
PayPal Processing Times: Occasionally, PayPal itself may experience delays in processing incoming payments.
High Volume of Requests: During peak reward times, some redemptions may take a little longer to process.

Question 4

When will I receive my reward?

Accepted Answer

At GrabPoints, we work hard to ensure that your rewards are delivered quickly and reliably. Most Paypal, Amazon and gift card rewards are processed within 1 business day, and in many cases, users receive their rewards within minutes.

What to Expect

Typical delivery time: Within 1 business day
Fastest delivery: Some users receive rewards almost instantly
Delays: If your account is under review by our security team, processing may take longer
Unavailable rewards: In rare cases, if a reward becomes temporarily unavailable, we will notify you by email

Before You Reach Out

Please allow at least 5 full business days from the time of your redemption before contacting support about a missing reward. Business days do not include weekends or holidays.

Check Your Email

Sometimes reward notifications can end up in your Spam or Junk folder.
Be sure to:

Check those folders
Mark any GrabPoints emails as "Not Spam" or "Safe" to ensure future emails go to your inbox

Still need help after 5 business days?
Our team is here for you. Reach out via Chat and we’ll be happy to assist.

Question 5

I'm not being credited. What should I do?

Accepted Answer

If you didn’t get points after completing an offer, it could be due to one of the following reasons:

Common Reasons for Missing Credit

You previously attempted the same survey or a similar version from another platform.
The survey provider flagged your submission as low quality, which can happen if answers were inconsistent or rushed.
You did not fully complete the survey or missed required steps.
You were disqualified late in the survey, which can sometimes happen after pre-screening questions.

How to Make Sure You Get Credited

Follow these best practices to improve your chances of getting credited for surveys:

Be honest and consistent when answering all questions.
Take your time. Rushing through surveys or clicking randomly may trigger disqualification.
Avoid opening multiple surveys at once. This can cause tracking issues or lower your quality score.
Check the requirements. Some surveys require a full completion, while others may credit partially if you are disqualified after answering a few questions.
Wait a bit. Most surveys credit within 10 minutes, but some providers may take up to 24 hours.

Still Not Credited? Use the Chat to Contact Support

If it’s been more than 24 hours and you haven’t received your points:

Go to the bottom-right corner of the GrabPoints Help Desk page.
Click on the chat icon to start a conversation with our suppor

Question 6

How do I redeem my reward?

Accepted Answer

We use Tremendous to securely handle all GrabPoints rewards. Here's how to redeem your reward:

Check Your Email or SMS Look for a message from rewards@reward.tremendous.com. If you received a reward via email, open it and click the "Redeem" button. If it came by SMS, tap the link to access your redemption page.
Choose Your Reward On the redemption page, click "Redeem" again to view all available reward options provided by GrabPoints.
Enter Any Required Info Depending on the reward type you select, you may need to enter some details like your name or email. If no extra info is needed, you'll move straight to the final confirmation screen.
Confirm and Redeem Click "Redeem" once more to finalize your selection.
Get Your Reward Tremendous will process your reward as quickly as possible. See the payout timelines below for more details.

Delivery times based on payout method:

Digital prepaid cards & gift cards: Available immediately after processing.
Physical prepaid cards: Arrive in 1–3 weeks via USPS First Class Mail (in a plain white envelope from a Kansas return address).
PayPal & Venmo transfers: Usually arrive within a few minutes, but can

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