> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.grabpoints.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why was my account suspended?

Accounts may be suspended if they violate our **Terms of Service**. While we don’t share the exact reason for suspension (to protect the integrity of our systems), most suspensions are due to activity that goes against our platform guidelines.

### Common reasons for account suspension include:

* **Invalid or fraudulent referrals**
    
* **Using VPNs or proxy servers** to hide your real location
    
* **Fraudulently completing offers**
    
* **Providing false or fictitious information** during surveys or signups

These rules help keep the platform fair and secure for all users.

If you believe your account was suspended by mistake, please **reach out to us through chat** by visiting our [Help Center](https://grabpoints.crisp.help/en/) 

Our support team will be happy to review your case and provide further assistance.