> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.grabpoints.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# My PayPal reward hasn’t arrived, what do I do?

PayPal rewards on GrabPoints are typically delivered within **1 business day**, but in some cases, it may take up to **2–3 business days** to fully process your payment. Please allow up to **5 full business days** from the redemption before contacting support; business days do not include weekends or holidays.

PayPal rewards are not credited automatically to your PayPal account. They are sent through our payment partner, **Tremendous**, in an email sent on behalf of GrabPoints. Open that email and follow the redemption instructions to transfer the funds to PayPal.

### If you haven’t received the reward email

1. Check your registered email address, including the inbox and Spam/Junk folders.
2. Search your mailbox for **“Tremendous”** or **rewards@reward.tremendous.com**.
3. If you still cannot find the email after 5 full business days, contact support so the reward email can be resent or the payment provider can investigate.

### Common Reasons for Delay:

* **Account Security Review**: Your account may be undergoing a routine verification to ensure all activity is legitimate. All new accounts are checked and may experience a short delay.
    
* **PayPal Processing Times**: Occasionally, PayPal itself may experience delays in processing incoming payments.
    
* **High Volume of Requests**: During peak reward times, some redemptions may take a little longer to process.
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