My PayPal reward hasn’t arrived, what do I do?

PayPal rewards on GrabPoints are typically delivered within 1 business day, but in some cases, it may take up to 2-3 business days to fully process your payment. Furthermore, trusted users will receive their rewards within minutes.

If you are a new user, it is completely normal to receive your reward within 1 business day.

Common Reasons for Delay:

• Account Security Review: Your account may be undergoing a routine verification to ensure all activity is legitimate. All new accounts are checked and may experience a short delay.
  
• PayPal Processing Times: Occasionally, PayPal itself may experience delays in processing incoming payments.
  
• High Volume of Requests: During peak reward times, some redemptions may take a little longer to process.
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Updated on: 08/05/2025