I'm not being credited. What should I do?
If you didn’t get points after completing an offer, it could be due to one of the following reasons:
You previously attempted the same survey or a similar version from another platform.
The survey provider flagged your submission as low quality, which can happen if answers were inconsistent or rushed.
You did not fully complete the survey or missed required steps.
You were disqualified late in the survey, which can sometimes happen after pre-screening questions.
Follow these best practices to improve your chances of getting credited for surveys:
Be honest and consistent when answering all questions.
Take your time. Rushing through surveys or clicking randomly may trigger disqualification.
Avoid opening multiple surveys at once. This can cause tracking issues or lower your quality score.
Check the requirements. Some surveys require a full completion, while others may credit partially if you are disqualified after answering a few questions.
Wait a bit. Most surveys credit within 10 minutes, but some providers may take up to 24 hours.
If it’s been more than 24 hours and you haven’t received your points:
Go to the bottom-right corner of the GrabPoints Help Desk page.
Click on the chat icon to start a conversation with our support team.
A screenshot showing you completed the offer
Any email receipts or confirmations
The email address used to sign up (if applicable)
The location of the survey, e.g., “Found under Survey Partners”
Common Reasons for Missing Credit
You previously attempted the same survey or a similar version from another platform.
The survey provider flagged your submission as low quality, which can happen if answers were inconsistent or rushed.
You did not fully complete the survey or missed required steps.
You were disqualified late in the survey, which can sometimes happen after pre-screening questions.
How to Make Sure You Get Credited
Follow these best practices to improve your chances of getting credited for surveys:
Be honest and consistent when answering all questions.
Take your time. Rushing through surveys or clicking randomly may trigger disqualification.
Avoid opening multiple surveys at once. This can cause tracking issues or lower your quality score.
Check the requirements. Some surveys require a full completion, while others may credit partially if you are disqualified after answering a few questions.
Wait a bit. Most surveys credit within 10 minutes, but some providers may take up to 24 hours.
Still Not Credited? Use the Chat to Contact Support
If it’s been more than 24 hours and you haven’t received your points:
Go to the bottom-right corner of the GrabPoints Help Desk page.
Click on the chat icon to start a conversation with our support team.
When contacting support, be sure to include:
A screenshot showing you completed the offer
Any email receipts or confirmations
The email address used to sign up (if applicable)
The location of the survey, e.g., “Found under Survey Partners”
Updated on: 24/04/2025
Thank you!