> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.grabpoints.com/sitemap.xml
> Use this file to discover available pages before exploring further.
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# I’m missing survey points, how do I contact the survey providers?

We understand how frustrating it can be to complete a survey and not receive your points. While most rewards are processed correctly, occasional issues can happen due to:

* Technical errors
* Incomplete survey responses
* Delayed processing times

In these cases, it's best to **contact the survey provider directly**. Be sure to include **proof of completion**, such as screenshots or survey IDs, to help their support team investigate your request.

Once your request is submitted, you can typically expect a response within **5 business days**, excluding weekends and holidays.

### Support Contacts by Survey Provider

#### CPX Research
To report a missing reward from CPX Research:

1. Go to the CPX Research survey wall through a CPX Research survey from GrabPoints (It is the only way to access the Survey Wall)
    

2. Click the three stripes (menu) icon in the top-left corner
![](https://storage.crisp.chat/users/helpdesk/website/-/c/5/3/8/c5380efab2f30800/cpx1_1dn9fmi.png)
    


3. Select "Help"
    

4. Scroll down and use the contact form to create a support ticket
![](https://storage.crisp.chat/users/helpdesk/website/-/c/5/3/8/c5380efab2f30800/sss_oqiwsw.png)

Include key details like survey date, reference ID, and a screenshot or video link.  
If uploading media, you can use an image hosting service like imgbb.com and paste the link in the form.


#### Prime Surveys
To report missing points from Prime Surveys, [go to their support page and fill out a ticket.](https://www.primeopinion.com/contact)  
Include the survey details, date of completion, and any relevant screenshots.


### Other providers can only be contacted directly through email such as:

#### TheoremReach **-** support@theoremreach.com

#### Pure Spectrum **-** support@purespectrum.com

#### Dynata **-** custsupport@dynata.com

#### Grab Cherries **-** support@grabcherries.com

#### Toluna **-** https://www.toluna.com/contact-us

#### InnovateMR **-** https://www.pointclub.com/contact-customer-support/


#### When emailing any of these providers, it is highly recommended to include:

* **Your User ID** (if available from the app you are using).

* **The Name of the Survey** and the approximate time you took it.

* **Screenshots** of the completion screen or the "Thank You" message at the end of the survey.


Need further help? Reach out to our **GrabPoints support team via chat**, and we’ll assist you in any way we can.