> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.grabpoints.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I redeem my reward?

We use **Tremendous** to securely handle all GrabPoints rewards. Here's how to redeem your reward:

1. **Check Your Email or SMS**
    Look for a message from **rewards@reward.tremendous.com**. If you received a reward via email, open it and click the **"Redeem"** button. If it came by SMS, tap the link to access your redemption page.
    
2. **Choose Your Reward**
    On the redemption page, click **"Redeem"** again to view all available reward options provided by GrabPoints.
![](https://storage.crisp.chat/users/helpdesk/website/-/c/5/3/8/c5380efab2f30800/inline-534420568_1g19v6i.png) 
3. **Enter Any Required Info**
Depending on the reward type you select, you may need to enter some details like your name or email. If no extra info is needed, you'll move straight to the final confirmation screen.
![](https://storage.crisp.chat/users/helpdesk/website/-/c/5/3/8/c5380efab2f30800/inline1737428757_1kl356w.png)

4. **Confirm and Redeem**
    Click **"Redeem"** once more to finalize your selection.
    
5. **Get Your Reward**
    Tremendous will process your reward as quickly as possible. See the payout timelines below for more details.

**Delivery times based on payout method:**

* **Digital prepaid cards & gift cards**: Available immediately after processing.
    
* **Physical prepaid cards**: Arrive in **1–3 weeks** via USPS First Class Mail (in a plain white envelope from a Kansas return address).
    
* **PayPal & Venmo transfers**: Usually arrive within a few minutes, but can take up to **24 hours**. If it takes longer, contact PayPal or Venmo support directly.
    
* **Instant debit transfers**: Delivered within a few minutes.
    
* **Bank transfers**: Typically take **2–4 business days** to appear in your account. (Business days are Monday–Friday, excluding US federal banking holidays.)